Important Details Regarding Installations​

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• Scheduling in Advance: We highly recommend that all installations be scheduled a minimum of 3 weeks in advance if the install is larger than 6 feet. This does NOT apply to helium orders or mini garlands.

• We Purchase Supplies: Cultivating Culver does NOT create balloon installations using balloons that the Client has purchased as this will affect the quality of work.

• Booking/Payment: Your event is not officially booked, with the date reserved for your installation, until a 25% non-refundable booking deposit is paid and the terms and conditions are signed and received by Cultivating Culver. Individual has 3 days to pay deposit and sign service agreement; after that the invoice/agreement will be void and the date discussed becomes available to others. Remaining balance is due 3 days before the day of your event. Payments can be made using the invoice link. Payments can be made with Debit/Credit Card, gift card, cash, or check. We accept MasterCard, Visa, American Express, Discover, JCB, and UnionPay.

• Rescheduling: The Client has the freedom to reschedule the installation if the balloons have not ALREADY been inflated. The Client may reschedule for any date at the convenience of Cultivating Culver. The reschedule date is subject to availability. We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

• Cancellations: The Client has the freedom to cancel at any time without receiving a cancellation fee if the balloons have not ALREADY been inflated. Please be aware, any and all payments made towards the booking deposit will be forfeited and considered non-refundable.

• The Space: The Client understands that installations are done using an array of options including but not limited to command strips, removable wall mounts, etc. If there is a preference in method of installation, please inform Paloma Culver when signing the service agreement as it will need to be documented in the invoice. A photo or description of the space desired for install will be requested at time of booking to ensure that installation is feasible. The Client is responsible for ensuring that balloons are allowed in the space/venue that the installation will be installed.

• Delivery/Travel Fee: There will be a delivery/travel fee for all installs 10 miles outside of Leitchfield, Kentucky added into the pricing for the event during the booking stage.

• On Day of Install: A team from Cultivating Culver and/or Paloma Culver, will arrive at the venue at designated time for installation. Our team will need to unload the equipment and decorations to the designated area and set up a designated working space free from interruptions or traffic from others. Installations are assembled and installed ON-SITE. Power outlets are required for air pumps that are used to inflate balloons. The time designated for the installation will be utilized, however, any time left over after installation is complete, is not subject to discounts or refunds.